How do you clean items?
Every item is thoroughly cleaned and sanitised between rentals to ensure the highest standards of hygiene. Hard surfaces are treated with a combination of steam cleaning and antibacterial sanitising water. Fabrics are either steam cleaned using our handy upholstery cleaner or laundered with non bio liquid detergent, specially chosen to minimise the risk of allergies on sensitive skin, while effectively eliminating viruses, germs and bacteria.
How does the rental period work?
Our rentals are designed to be flexible and convenient. When booking, choose your dates around your travel plans.
Book the item from the day before you travel so you can collect it in good time. For example, if you’re travelling on Wednesday 24th June, book the item from Tuesday 23rd June and collect it that day.
Book the return for the day after you get home, or the day you leave Glasgow, and bring the item back to us then.
Collection and return both happen at our shop, so please choose dates that fall within our opening times, Tuesday to Saturday, 10am to 4:30pm. If you’re travelling on a Sunday or Monday, collect on the Saturday before.
What if I need to keep my rented item for longer?
Need a little extra time? We’ve got you covered! You can extend your rental period by emailing us at least 3 days before your rental period ends, and we’ll check if the item’s available for an extension. Once it’s all confirmed, all you need to do is pay the daily rate for the additional days before the extension kicks in.
We totally get that travel plans don’t always go as expected, and you might not be able to let us know in advance. If that happens, get in touch with us as soon as you can, and we’ll do our best to help. Please note that if the item isn't returned and no extension is arranged, a late fee of £20 per day will apply until the item is back with us.
Can I cancel my rental?
Life happens and plans change - we get it. Here is what you need to know if you need to cancel:
More than 14 days before your rental starts: You can reschedule within 12 months or get a full refund.
More than 7 days before your rental starts: You can still reschedule within 12 months but we will not be able to give a refund.
Less than 7 days before your rental starts: Unfortunately, rescheduling isn’t an option and a refund will not be given. To cover our costs, 50% of the rental cost will still apply.
What happens if an item gets damaged or lost?
We know accidents can happen. Here’s how we handle it:
- If an item gets damaged or develops a fault, please stop using it immediately and let us know. We’re here to help and can guide you on what to do next.
- If an item is lost please get in touch with us immediately and let us know and we’ll let you know next steps.
How does collection work?
Collection is free from Merry-go-round and will be arranged between Tuesday and Saturday 10am to 4:30pm.
Before collection, we’ll need photo ID and proof of address. If you can’t provide these, we may ask for a deposit instead.
